Abstract:
The constant change in technology is reshaping the workplace environment, forcing employers to upskill and reskill employees to meet business needs. Technology such as micro-credentials are viewed as catalysts for skills development. Therefore, this study aimed to assist employers in integrating micro-credentials when reskilling or upskilling their workforce. Two theories were adopted: the Andragogy in practice model that assisted in understanding adult learning and UTAUT2 for understanding technology adoption. Thereafter, ten participants were interviewed who had acquired skills through micro-credentials. The finding highlighted that micro-credentials could offer employees opportunities for flexible learning and learning from experts since experts in their field teach most digital credentials. The benefits of adopting micro-credentials discussed in the findings included career growth, gaining recognition across sectors, and learning work-related skills. However, the challenge of funding, quality of credentials and work-learn balance were also discussed. Thus, this study proposed a framework that will be integrated into the workplace to provide upskilling and reskilling in this digital age.
