Abstract:
This research was about establishing the extent to which digital technologies have
impacted the institutional arrangements, efficiency of operational procedures, and
coverage of the Revised Taxi Recapitalisation Program. However, the approach in
executing this study consisted of two aspects, the first one entailed conducting field
investigations to determine the geographical locations of taxi rank facilities within the study
area and the categories of minibus taxis thereof, whilst establishing the type of technology
systems used to manage the infrastructure and fleet within this sector. The second aspect
was to assess the methods used to apply for the taxi scrapping subsidy and reviewing the
government’s annual performance reports regarding the Revised Taxi Recapitalisation
Program. Based on data obtained from these two approaches and using The Open Group
Architecture Framework, a Taxi-Vehicle Monitoring System conceptual framework was
developed. This system is anticipated to serve as a basis for incorporating and integrating
smart mobility systems within the taxi industry to keep this sector competitive in the rapidly
evolving digital transformation era. In addition, it is further envisaged that this system will
enable the taxi industry to migrate from the current traditional methods to technologybased platforms that are integrated and efficient, thereby expediting the taxi scrapping
program whilst expanding its scope to cater for all categories of taxis that transport
commuters and to unlock additional government subsidies that can be introduced as a
strategy to attract and enhance public-private partnerships.
