The digital economy has radically changed the way services and products
are developed and deployed. Digital information and communication
technology connects increasing numbers of people, organisations, and
other systems. The interconnectedness of services and products in an
organisation and the outside world drives complexity. These interactions
include humans interacting in social networks with one another, the
technology, and the environment. Therefore, systems thinking
approaches are required to help develop these systems and resolve the
complex problems encountered in this space. This paper proposes a
systems thinking framework to address the challenges of the digital
economy from a sociotechnical perspective, based on an exploratory
literature review. This will serve as a guideline for implementing various
systems thinking tools to support a successful digital transformation.
Die digitale ekonomie het die manier waarop dienste en produkte
ontwikkel en ontplooi word radikaal verander. Digitale inligting- en
kommunikasietegnologie verbind toenemende getalle mense,
organisasies en ander stelsels. Die interaksie van dienste en produkte
binne in 'n organisasie en met die buitewêreld dryf kompleksiteit.
Hierdie sluit interaksies in tussen mense in sosiale netwerke, met
tegnologie, en die omgewing. Daarom word sisteemdenkbenaderings
vereis om hierdie stelsels te help ontwikkel en die komplekse probleme
wat in hierdie ruimte teëgekom word op te los. Hierdie artikel stel 'n
stelseldenkraamwerk voor om die uitdagings van die digitale ekonomie
vanuit 'n sosiotegniese perspektief aan te spreek gebaseer op 'n
verkennende literatuuroorsig. Dit sal dien as 'n riglyn vir die
implementering van verskeie stelseldenkinstrumente om 'n suksesvolle
digitale transformasie te ondersteun.
