Maintaining student engagement : the digital shift during the coronavirus pandemic a case of the library at the University of Pretoria

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dc.contributor.author Matizirofa, Lazarus
dc.contributor.author Soyizwapi, Lindiwe
dc.contributor.author Siwela, Anna
dc.contributor.author Khosie, Modisa
dc.date.accessioned 2021-09-08T15:06:00Z
dc.date.issued 2021
dc.description.abstract The South African Higher Education Institution (HEI) sector had to move to ‘emergency’ online learning during the covid-19 pandemic, and they embraced a humanistic approach underpinned by the need to complete the academic year in 2020 and support all students. Because this emergency online learning accelerated the digital shift, evidence of pre-existing disparities and inequalities have been magnified, such as the digital divide, infrastructure, connectivity, access to data, digital literacies, vastly different learning environments, software and hardware tools, and others. The Department of Library Services (DLS) is aligned to the University of Pretoria’s shift to online learning and to reimaging its service offerings and innovation readiness. It deliberately adopted a responsive engagement strategy for students, staff, senior management and service providers. Therefore, the DLS now offers a mix of services and programmes, with more reliance on virtual services to support and sustain the academic agenda. This paper provides real-life case study experiences of student engagement during the covid-19 pandemic, with reference to the relevant student engagement with literature. It also reflects on how the DLS previously applied attributes of service innovation, such as ‘employing’ a client-service robot at an HEI library in Africa, this being in keeping with the UP’s innovation culture. en_ZA
dc.description.department Information Science en_ZA
dc.description.embargo 2022-09-06
dc.description.librarian hj2021 en_ZA
dc.description.uri https://www.tandfonline.com/loi/racl20 en_ZA
dc.identifier.citation Lazarus Matizirofa, Lindiwe Soyizwapi, Anna Siwela & Modisa Khosie (2021): Maintaining student engagement: the digital shift during the coronavirus pandemic a case of the library at the University of Pretoria, New Review of Academic Librarianship, 27(3): 364-379, DOI: 10.1080/13614533.2021.1976234. en_ZA
dc.identifier.issn 1361-4533 (print)
dc.identifier.issn 1740-7834 (online)
dc.identifier.other 10.1080/13614533.2021.1976234
dc.identifier.uri http://hdl.handle.net/2263/81737
dc.language.iso en en_ZA
dc.publisher Routledge en_ZA
dc.rights © Olaf Eigenbrodt and Karen Latimer. Published with license by Taylor & Francis Group, LLC. This is an electronic version of an article published in New Review of Academic Librarianship, vol. 27, no. 3, pp. 364-379, 2021. doi : 10.1080/13614533.2021.1976234. New Review of Academic Librarianship is available online at : https://www.tandfonline.com/loi/racl20. en_ZA
dc.subject Student engagement en_ZA
dc.subject Digital shift en_ZA
dc.subject COVID-19 pandemic en_ZA
dc.subject Coronavirus disease 2019 (COVID-19) en_ZA
dc.subject South African academic libraries en_ZA
dc.subject Academic libraries en_ZA
dc.subject Library service innovation en_ZA
dc.subject Virtual services en_ZA
dc.subject Study spaces en_ZA
dc.subject Collections en_ZA
dc.subject Department of Library Services (DLS) en_ZA
dc.subject.other Engineering, built environment and information technology articles SDG-04
dc.subject.other SDG-04: Quality education
dc.subject.other Engineering, built environment and information technology articles SDG-09
dc.subject.other SDG-09: Industry, innovation and infrastructure
dc.title Maintaining student engagement : the digital shift during the coronavirus pandemic a case of the library at the University of Pretoria en_ZA
dc.type Postprint Article en_ZA


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