Face-to-face soft skills for entry-level internal auditors : a practice perspective

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dc.contributor.author Coetzee, Philna
dc.contributor.author Du Plessis, Annelize
dc.date.accessioned 2021-08-30T08:32:51Z
dc.date.available 2021-08-30T08:32:51Z
dc.date.issued 2021-04
dc.description.abstract Practising internal auditors, including entry-level internal auditors, need face-to-face soft skills to effectively manage the increased complexity of their profession. Although many studies have highlighted the need for soft skills, none has identified the various categories of face-to-face soft skills required by entry-level internal auditors when interacting with stakeholders. The aim of this article is to determine the views of practising internal auditors on the face-to-face soft skills required by entry-level internal auditors. A convergent parallel mixed-methods design was used for the study. Two data collection methods were employed to address the research objective. First, a document analysis was conducted to compile a preliminary list of face-to-face soft skills categories. In this regard inductive thematic analysis was adopted. Second, a web-based survey, conducted among selected practising internal auditors in South Africa, confirmed the preliminary list of 21 face-to-face soft skills. Cronbach’s alpha statistics were calculated and interpreted for responses to all Likert-scale questions. The findings indicate that both practitioners and the Institute of Internal Auditors should augment the existing list of imprecise soft skills to include the identified 21 face-to-face soft skills. If this is done, entry-level internal auditors’ face-to-face soft skills will be enhanced. en_ZA
dc.description.department Auditing en_ZA
dc.description.librarian hj2021 en_ZA
dc.description.uri http:/journals.sagepub.com/home/ihe en_ZA
dc.identifier.citation Coetzee P, du Plessis A. Face-to-face soft skills for entry-level internal auditors: A practice perspective. Industry and Higher Education. 2021;35(2):125-136. doi:10.1177/0950422220932728. en_ZA
dc.identifier.issn 0950-4222 (print)
dc.identifier.issn 2043-6858 (online)
dc.identifier.other 10.1177/0950422220932728
dc.identifier.uri http://hdl.handle.net/2263/81533
dc.language.iso en en_ZA
dc.publisher Sage en_ZA
dc.rights © 2020, The Author(s) 2020 en_ZA
dc.subject Entry-level internal auditors en_ZA
dc.subject Face-to-face soft skills en_ZA
dc.subject Practising internal auditors en_ZA
dc.subject Resource-based theory en_ZA
dc.subject.other SDG-04: Quality education
dc.subject.other SDG-08: Decent work and economic growth
dc.subject.other Economic and management sciences articles SDG-04
dc.subject.other Economic and management sciences articles SDG-08
dc.title Face-to-face soft skills for entry-level internal auditors : a practice perspective en_ZA
dc.type Postprint Article en_ZA


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