The impact of artificial intelligence, machine learning and big data analytics on it operations in higher education.

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dc.contributor.advisor Mawela, Tendani Dr
dc.contributor.postgraduate Sakasa, Thabo
dc.date.accessioned 2020-08-26T08:21:18Z
dc.date.available 2020-08-26T08:21:18Z
dc.date.created 2020-10-02
dc.date.issued 2020-08
dc.description Dissertation (MSc(Informatics)) -- University of Pretoria,2020. en_ZA
dc.description.abstract Accompanying the IT developments have been major IT incidents that have resulted in some organizations closing down, others suffering financial losses, reputational damages and the loss of customers. This has placed IT operations at the centre of organizational sustainability. The root cause of the problem is the inability of IT operations to manage and resolve IT-related problems and related incidents on time in an environment that is increasing in complexity and demands. The study focusses on Artificial Intelligence in IT Operations (AIOps) as a possible solution to the above-mentioned scenario. en_ZA
dc.description.availability Unrestricted en_ZA
dc.description.degree MIT(Informatics) en_ZA
dc.description.department Informatics en_ZA
dc.identifier.citation Sakasa, T. 2020, The impact of artificial intelligence, machine learning and big data analytics on IT operations in higher education, MIT thesis, University of Pretoria, Pretoria en_ZA
dc.identifier.other S2019 en_ZA
dc.identifier.uri http://hdl.handle.net/2263/75903
dc.language.iso en en_ZA
dc.publisher University of Pretoria
dc.rights © 2019 University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria.
dc.subject UCTD en_ZA
dc.subject Artificial Intelligence en_ZA
dc.subject Machine Learning en_ZA
dc.subject Big Data Analytics en_ZA
dc.subject IT Operations en_ZA
dc.title The impact of artificial intelligence, machine learning and big data analytics on it operations in higher education. en_ZA
dc.type Mini Dissertation en_ZA


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