The incorporation of internal communication into career development and support for human resources

Abstract

The corporate world is constantly changing and it is changing at a very fast pace. In order for employees to stay relevant in their organisations, as well as in the rest of the corporate world, the focus needs to be on how employees will achieve this and how they will stay informed. The purpose of this research was to determine the regard for career development and support that is currently provided to employees in the different career stages of the career life-cycle of an employee in a global, financial organisation and how the internal communication around this is regarded by employees, specifically organisational and management communication. This was in order to further determine how this affects the level of employee satisfaction and employee behaviour towards the organisation. An in-depth literature review was followed by a probability sampling that was conducted with the stratified sampling method. This was in order to determine how employees currently regard the various constructs, including: career development and support; employee satisfaction; employee behaviour; organisational communication and management communication. Survey questionnaires were developed and the results of this study were based on the 247 completed responses. The primary and secondary objectives were achieved; the hypotheses specified were accordingly tested; the results were applied towards answering the stated research question; and interesting additional findings were detected which triggered suggestions for further future research. This study contributes toward the field of communication in considering the importance of incorporating internal communication, specifically organisational and management communication, in human resource practices, specifically career development and support in organisations.