Abstract:
INTRODUCTION. Studies of information behaviour can inform the design of information systems,
services and creative workspaces. Creative workspaces are associated with access to tools,
expertise, guidance, innovation and constructivist learning. The work of Kuhlthau on information
seeking, the information search process (ISP) model, zones of intervention, and later with third
space(s) might hold value for the exploitation of creative workspaces in academic libraries.
METHOD. A thematic analysis of a selection of key publications of Kuhlthau is presented focusing on
the value for creative workspaces.
ANALYSIS. Publications were analysed according to key characteristics of creative workspaces using
makerspaces as an example: applicability to diverse contexts; provision of access to tools, expertise,
and skills; the provision of safe spaces; providing an open environment for expression; space to
support a hands-on learning environment for guided and constructivist learning; and providing a
space to cultivate character traits important to collective creativity. These were compared with
information behaviour themes noted in the work of Kuhlthau.
RESULTS. Various issues in the work of Kuhlthau hold potential for creative workspaces;
acknowledgement of uncertainty, complexity of tasks, the need for sense-making, and affective and
cognitive experiences throughout information searching, seeking and other information activities
encompassed by information behaviour.
CONCLUSION. Kuhlthau’s work can inform information behaviour studies that guide the development
of creative workspaces in academic libraries. Specifically, with reference to the phases of creation,
information seeking, information searches, thoughts, feelings, the development of zones of
intervention, and third spaces.
