Public service delivery in the Democratic Republic of the Congo : a case study approach

Abstract

This article examines the salient variables impacting on Public Service Delivery in the Democratic Republic of the Congo. It utilizes a case-study approach as the basis of the analytic framework. The study is normative in nature but attempts to assess the effectiveness of the Congolese Customs and Excises Office (OFIDA) in the administration of customs services in the DRC with particular reference to the Head Office of OFIDA located in the metropolitan area of Gombe in Kinshasa. To attain the objectives of this paper, the paper has adopted a triangulation methodology using qualitative, quantitative and other methods of propagation in addressing critical issues.