Abstract:
This paper explores the making of generalizations from interpretive research by examining the process of developing a
community-based information system (IS) in a rural area in South Africa. Lee and Baskerville’s [1] framework of four
categories, and Walsham’s four types, of generalizations form a framework that is used in this case study. Using the
concept of the Ideal Speech Situation two empirical to theoretical generalizations are made: the reconceptualization of
participation and the need to generate common ground in which free and open dialogue between those who use, and those
who are affected by the IS, is made possible. The main argument of this paper, using the generalizations made from this
single case study, is that generalizations from interpretive research can be made and that much valuable contribution in
the IS field is lost because IS researchers fail to make these generalizations.
