Abstract:
The essence of this study is to review and to assess the extent to which transformation has materialized in the South African public service. Transformation has implied a fundamental reframing of the South African public service, replacing an old system with a new one. Through different legislations, objectives to improve the lives of the South Africans were set. The Department of Health, amongst others, was selected to pilot service delivery initiative because an improved health system would contribute directly to the improvement and expansion of human resource potential of the country. After a decade, it is still essential to assess a government’s performance in order to observe if there is progress in terms of services delivered to the people. The purpose is not really to pass or fail a particular initiative but to identify weaknesses and to suggest how these can be remedied and also to inform the community about the developments made.
