Dissatisfied consumers’ complaint behaviour concerning product failure of major electrical household appliances – a conceptual framework
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| dc.contributor.author | Donoghue, Sune
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| dc.contributor.author | De Klerk, Helena Maria
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| dc.date.accessioned | 2007-06-29T09:18:34Z | |
| dc.date.available | 2007-06-29T09:18:34Z | |
| dc.date.issued | 2006 | |
| dc.description.abstract | The concept of consumer dissatisfaction, Landon’s taxonomy of consumer complaint behaviour, consumer-specific variables and product-specific variables related to complaining, as well as Weiner’s attribution theory are all integrated to develop a theoretical framework for studying consumers’ complaint behaviour concerning their dissatisfaction with the functional and/or symbolic performance failure of major electrical household appliances. | en |
| dc.format.extent | 247974 bytes | |
| dc.format.mimetype | application/pdf | |
| dc.identifier.citation | Donoghue, S & De Klerk, HM 2006, 'Dissatisfied consumers’ complaint behaviour concerning product failure of major electrical household appliances – a conceptual framework', Journal of Family Ecology and Consumer Sciences, vol. 34, pp. 41-55. [http://www.up.ac.za/saafecs/] | en |
| dc.identifier.issn | 0378-5254 | |
| dc.identifier.uri | http://hdl.handle.net/2263/2843 | |
| dc.language.iso | en | en |
| dc.publisher | South African Association of Family Ecology and Consumer Sciences | en |
| dc.rights | South African Association of Family Ecology and Consumer Sciences | en |
| dc.subject | Consumer dissatisfaction | en |
| dc.subject | Causal attribution | en |
| dc.subject | Functional | en |
| dc.subject | Symbolic performance failure | en |
| dc.subject.lcsh | Consumer complaints | |
| dc.subject.lcsh | Consumers -- Attitudes | |
| dc.subject.lcsh | Consumer behavior | |
| dc.subject.lcsh | Electric apparatus and appliances -- Quality | |
| dc.subject.lcsh | Household appliances, Electric -- Quality | |
| dc.subject.lcsh | Performance -- Evaluation | |
| dc.subject.lcsh | Products liability | |
| dc.title | Dissatisfied consumers’ complaint behaviour concerning product failure of major electrical household appliances – a conceptual framework | en |
| dc.type | Article | en |
