Consumer Science: Recent submissions

Now showing items 401-403 of 403

Dissatisfied consumers’ complaint behaviour concerning product failure of major electrical household appliances – a conceptual framework

Donoghue, Sune; De Klerk, Helena Maria (South African Association of Family Ecology and Consumer Sciences, 2006)

The concept of consumer dissatisfaction, Landon’s taxonomy of consumer complaint behaviour, consumer-specific variables and product-specific variables related to complaining, as well as Weiner’s attribution theory are all ...
An evaluation of the customer service in supermarkets in Pretoria East, Tshwane Metropolis, South Africa

Marx-Pienaar, Nadene Johanna Maria Magdalena; Erasmus, Alet C. (Aletta Catharina) (South African Association of Family Ecology and Consumer Sciences, 2006)

It is not quality only that determines consumers’ satisfaction with products any more; the service offering in retail has become very important. Because the products on retailers’ shelves are very similar, customer service ...
The South African clothing industry: problems experienced with body measurements

Strydom, Mariette; De Klerk, Helena Maria (South African Association of Family Ecology and Consumer Sciences, 2006)

The aim of this research was to explore and describe the problems that the South African clothing industry currently experiences with regard to body measurements needed for the manufacturing of well-fitting clothing. ...

Now showing items 401-403 of 403

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