Focusing on maturity levels for the effective management of end users involved in software project teams

Show simple item record

dc.contributor.author Leonard, Anne
dc.date.accessioned 2007-06-07T08:31:59Z
dc.date.available 2007-06-07T08:31:59Z
dc.date.issued 2004-03
dc.description.abstract This paper introduces a model of three maturity levels, which helps managers to evaluate end user involvement during systems development. This model is based on research done in terms of how relationships between IT departments and end users are constructed. The value of the three levels lies therein that it gives the IT department the advantage of understanding and supporting the end user in a more effective way during systems development. The model also enhances more efficient interaction between all participants of a project team. Furthermore, it gives management on the IT and business side the ability to establish training needs for both the end users and IT professionals of software project teams. End users on the other hand, who are aware of their level of maturity, could play a more efficient role during the systems development process. en
dc.format.extent 247969 bytes
dc.format.mimetype application/pdf
dc.identifier.citation Leonard, A 2004, 'Focusing on maturity levels for the effective management of end users involved in software project teams', South African Journal of Business Management, vol. 35, no. 1, pp. 17-25. [http://www.journals.co.za/ej/ejour_busman.html] en
dc.identifier.issn 0378-9098
dc.identifier.uri http://hdl.handle.net/2263/2646
dc.language.iso en en
dc.publisher Association for Professional Managers in South Africa en
dc.rights Association for Professional Managers in South Africa en
dc.subject End user involvement en
dc.subject Systems development en
dc.subject Project team en
dc.subject End users en
dc.subject.lcsh End-user computing
dc.subject.lcsh Computer software -- Development
dc.title Focusing on maturity levels for the effective management of end users involved in software project teams en
dc.type Article en


Files in this item

This item appears in the following Collection(s)

Show simple item record