The psychological processes that culminate in audience loyalty to a South African soap opera

Abstract

A model for the psychological processes that culminate in positive viewing experiences and audience loyalty to a soap opera is presented. The research was based on a secondary analysis of a qualitative market research study conducted for the SABC on the soap opera Isidingo. The analysis was conducted within a hermeneutic phenomenological interpretive framework. The model illustrates how viewers use soap-world knowledge and real-world knowledge to interpret the characters and storylines of soap operas, and that the degree of enjoyment the viewer experiences from viewing is dependent on the quality of the mental models formed of these respective components. The role that transportation, realism, social influences and timeslot play in the engagement process is also defined.