Simulation Modelling in the service and repair Industry

Abstract

Benco and Fakkel Armature Winding is a rewinding company in Middelburg that does rewiring of electrical motors and servicing of motors and industrial fans. The rate at which a service is being delivered is a major concern for the company. Certain department’s causes bottlenecks in the system. Simio Simulation modeling software will be used to build a simulation model on data gather from Benco and Fakkel Armature Winding. The company is considering the addition of two new departments, 1) Sandblasting department and 2) balancing department. The model will represent the current situation in the company and will be analyzed according to these data gathered. The model will be studied and analyzed to identify these problems that prohibit the company from performing to its full potential. For example what will the effect be if the company focused on only certain types of electrical motors to repair or how will they improve the overall performance of the company if they try to eliminate idle time in the different departments. The company has a lot of potential to introduce new methodologies into their system to improve the overall performance, thus research in this environment will be essential in delivering a solution. It’s important to know which process innovation methodologies to implement so that they could be applied to the service industry and delivering a result that is feasible. The focus for the project will mainly be on the Simulation modelling of the process flow from one department to the next. Research will be done on the implementation of two new departments that the company is considering to add to their system and what contradiction will these to departments have on the overall performance. A redesign on the current system and layout will be done, also a further analysis on the effect these changes will have on the new model of the company. Improvement of a system can have advantages and disadvantages depending on the way it was introduced into the system. It’s also important to identify core ideas from new technology and the value it can add to your system. From this onwards the company can make decisions on whether or not to implement these changes and what the effect will be on the system if these changes were implemented. In the final report there will be a in depth calculation cost of implementing these changes and comparison between alternatives the company can consider.