Customer-perceived value: principles for the formulation of a policy framework to regulate the project management profession in construction in Botswana

Abstract

This research focuses on the identification of perceived value by the client inherent in the project management attributes in terms of its benefits and the remuneration to be determined through a policy framework to regulate the recognition by the government of new procurement methods that are cost effective, accelerate project implementation and outsourcing of specialist skills to assist government departments to implement public projects in the construction industry. This study analyses and identifies that customer-perceived value provides guidelines for the principles necessary to formulate a policy framework for regulating the project management profession in construction in Bostwana to achieve successful implementation of projects. The importance of this study is in establishing these principles in line with the policy framework used in South Africa in order to adhere to best practice acceptable internationally as supported by the provisions in the “Act 10 of 2001 Public Procurement and Asset Disposal”, by relating these to the guidelines identified in the customer-perceived value concept.