dc.contributor.author | Kriel, Hilda A.J. | |
dc.contributor.other | University of Pretoria. Dept. of Library Services | |
dc.date.accessioned | 2010-10-11T09:27:25Z | |
dc.date.available | 2010-10-11T09:27:25Z | |
dc.date.created | 2009-07 | |
dc.date.issued | 2010-10-11T09:27:25Z | |
dc.description | Paper presented to Library Leadership Institute, July 2009. | en_US |
dc.format.extent | 11 slides | en_US |
dc.format.medium | en_US | |
dc.identifier.uri | http://hdl.handle.net/2263/14992 | |
dc.language.iso | en | en_US |
dc.rights | University of Pretoria | en_US |
dc.subject | Client service | en_US |
dc.subject.lcsh | Academic libraries -- Customer services -- Evaluation | en |
dc.subject.lcsh | Patron and client | en |
dc.title | Client service - not for the faint hearted | en_US |
dc.type | Presentation | en_US |