Abstract:
This article formulates a route map on how law firms in Botswana may utilise knowledge
management to enhance their competitive edge amidst the changing legal environment. It
draws from the multiple definitions and perspectives of knowledge management, several
frameworks and models together with the empirical findings to recommend a strategy for
knowledge management in law firms in Botswana. It underscores the fact that knowledge
management is becoming an imperative for the survival of law firms as knowledge intensive
organisations. Law firms in Botswana can no longer afford to rely on the traditional methods
of managing knowledge because there is a need for the 'best minds' and the best knowledge
in their area of practice. It is recommended that lawyers should be proactive, adaptive,
innovative, effective and competitive in the provision of outstanding, cost-efficient and
effective services to clients. Most previous studies in this area have been carried out in
developed countries with large law firms.
