Implementation of industrial engineering principles to improve a Mercedes Benz vehicle service centre

Abstract

The objective was to improve the efficiency and productivity of the service centre at De Wit Motors. This was done by implementing different engineering principles as well as developing a simulation model of the service centre to evaluate improvements. All the processes in the service centre were evaluated with the use of certain tools obtained from the study of relevant literature. Workflow, the flow of tools and the flow of vehicles had been analyzed to observe where bottlenecks occur. The data that was obtained were analyzed. This provided information where problems occurred in the system. The problems were addressed and the ideal method was developed. The favourable ideas and solutions were then selected and if possible, it was implemented and analyzed to evaluate if improvements were successful. This project provided De Wit Motors with suggestions on how to improve their service centre.