Abstract:
The Motor Industry Ombudsman of South Africa (MIOSA) is an
industry ombud recognised under the Consumer Protection Act
68 of 2008 (CPA). The MIOSA regulates the interaction and
provides for alternative dispute resolution in the automotive and
related industries in South Africa. Moreover, the MIOSA is an
impartial organisation that focusses on the resolution of disputes
where a deadlock has been reached between the automotive and
related industries and their customers, as well as relationships
among participants in the automotive and related industries to
the benefit of the parties. The role of the MIOSA is to make
recommendations in cases referred to it where parties cannot
reach common ground and are unable to arrive at mutually
acceptable agreements following a dispute. This analysis
explores and proffers possible solutions to address the
challenges that impede the MIOSA from discharging its role and
mandate under the CPA effectively in resolving consumer
disputes in the South African automotive industry.
