An organisation is usually bound to the various life cycles of the industries that it serves. In order to ensure sustainability over the long-term, an organisation needs to align and continuously realign itself with its ...

It is the contention of the author that practising the “art” of modelling has been, and always will be, of great importance to the ultimate success of any project employing a simulation approach. Yet very few publications ...

The establishment and continuing success of a fonn of government based on the principles of democracy is critically dependent on a growing economy and a continuing increase in the standard of living of the respective ...

The purpose of this paper is to facilitate systematic management of the design of Enterprises throughout their life-cycle by identifying the events (requirements) which should initiate (re)design. It identifies the high ...

A Box-Plot is a visual display of the summary statistics associated with a process on a single graphic. It is a convenient way to compare the statistical characteristics of different processes and to monitor a process for ...

Writing numbers for counting and record-keeping predates the art of writing by a considerable margin. Never in the history of humankind has the urge to count and to measure everything been so prevalent as today. Numbers ...

A scientifically-based decision-making procedure for determining the amount of cash to be held at a cash point of a retail bank at any time without compromising customer service levels or incurring undue cost was developed. ...

In 2010 Botha, Kruger & De Vries [5] introduced a framework for enhancing customer experience through improved business processes. They developed the Enhanced Customer Experience Framework (ECEF) by integrating various ...

The key objective is to present the generic building blocks of a methodology that can be used to model stochastic continuous systems efficiently. The original simulation model of a real-world system is used as the basis ...