Abstract:
This paper aims to identify the critical success factors of suggestion systems. In doing so, it could be used as a guideline in starting up a suggestion system or to contribute to a more successful existing system. A literature study approach is followed to establish which factors contribute to the success and failure of various suggestion systems. It was found that fourteen factors seem to contribute to the success of any suggestion system. Although all the factors are not equally important, they all contribute to the success of the system. All employees have ideas regardless of whether or not the environment is conducive but the employee will only submits it if the environment is seen as supportive. That means that the organisation that wishes to have a successful suggestion system must be creative and innovative.
Practical implications are that a suggestion system can be a very powerful management tool. Employees are an excellent source of ideas but there should be a supportive culture that encourages ideas. The system must be well organised and take into account all the critical factors that might have an influence. It is important to start off well when launching a new system. It is more difficult to revive an old one. The value of the paper firstly, shows the importance of creativity and innovation within the organisation's own culture and the framework of a formal suggestion system. Secondly, it emphasizes the importance of the development of ideas. It also identifies the hurdles and difficulties that hampered the development of ideas and the transition there of into suggestions.
