Towards a framework for executive dashboard design in a tertiary education institution

Abstract

A general lack of timely and suitable decision-making information remained a challenge in tertiary education institutions in South Africa for many years. A design science research study was conducted and dashboard prototypes were iteratively designed and developed in the real environment to investigate how dashboards can be applied to overcome the shortcoming. The study contributes in the area of dashboard frameworks for tertiary education institutions and in the design science research of dashboards in the discipline of business process monitoring (BPM) or business intelligence (BI). The framework proposes conceptual- and design elements, a design- and development process and was proven through theory-linked research.