SAPS is currently implementing an EAP. Supervisors are an important link in the EAP process because they are the first persons to identify a troubled employee and to refer the employee to the EAP. Owing to her knowledge of an EAP and her interest in supervisory training, the researcher was asked to assist with the development of a supervisory training programme. The researcher has been employed as a social worker in the SAPS for ten years. In practice it happens that commanders refer troubled employees to the EAP when the commanders do not know what else to do with the troubled employees. At that stage the problems that the employees experience are of such a nature that long-term therapy is needed to attend to them. At times the commanders will act as social workers instead of referring the employee to the EAP. The researcher wanted to establish empirically what the role, knowledge and the attitude of commanders within the SAPS are regarding the EAP. The researcher decided to explore the topic by means of a literature study regarding the EAP in the SAPS and supervisory training and to interview several experts in the EAP in the SAPS and two experts in private organisations. An interview schedule was compiled and tested on one respondent. The information gained from the interview was sufficient and the researcher could go ahead with the data collection. Semi-structured interviews were conducted with two percent (2%) of the commanders in area West-Metropole. The researcher interviewed one (1) Senior superintendent, two (2) Superintendents, four (4) Captains and three (3) Inspectors. None of the respondents had previous training in the EAP. A stratified random sample was used to select the respondents. From the information gathered from the respondents, the researcher achieved the objectives of the study and provide answers to the three (3) research questions, namely: • What is the knowledge of SAPS commanders regarding the EAP? • What is the knowledge of SAPS commanders regarding their role within the EAP? • What is the attitude of SAPS commanders towards the EAP? The researcher determined that the respondents had limited knowledge regarding the EAP and the services rendered by the EAP professionals in the SAPS. The respondents all knew that they had to refer the troubled employee to the EAP but some of them first tried to be the social worker before they referred to the EAP. Therefore it is important that the distinctive roles of the commander/supervisor and the EAP are identified. All the respondents felt positive towards the EAP in the SAPS and said that they self would make use of the services of the EAP. Although the researcher could not generalise the findings, sufficient information was provided to make the following valuable recommendations: recommendations regarding the content of a supervisory training programme, the marketing of the services rendered by the EAP in the SAPS and the steps that could be taken to ensure confidence in the EAP.
Dissertation (MSD (Employee Assistance Programme))--University of Pretoria, 2008.