The utilisation of ward committees as an effective tool for improving service delivery : a case study

Abstract

The socio-political environment within which the local sphere of Government operates, is regulated by a legislative framework that aims to enhance public participation, thus facilitating effective service delivery. This article argues that public participation could be used as a vehicle through which municipalities can achieve efficient service delivery. This article assesses the legislative framework with regard to the establishment and roles of ward committees, as well as ward-based planning. The common challenges that ward committees face are also explored in detail. The City of Tshwane Metropolitan Municipality is used as a case study in this investigation.