The purpose of this document is to identify methods and techniques to improve business performance in companies. The paper includes reference to the culture of globally competitive
companies to better understand the environment and reasoning of the company environment. The focus of the paper lies in identifying methods to improve process performance and to be more competitive to gain a larger market share percentage in the industry. Thus the way a customer perceives value and quality and why a customer might chose a certain company as their supplier
because the customer believes the value to be greater. The paper addresses business process improvement and why changing business processes might have a dramatic impact on the business. A design to implement an improvement plan for processes is designed to reduce cycle time, eliminate/reduce non‐value adding activities and
eliminate/reduce human error and problems within processes is also discussed in this paper.The conceptual design of this project focuses on the methodology that will serve as a process improvement framework and final design is used to illustrate and apply the first cycle of the methodology.
Thesis (B Eng. (Industrial and Systems Engineering))--University of Pretoria, 2010.