Browsing by Author "Laas, Cornelius Petrus"

Browsing by Author "Laas, Cornelius Petrus"

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  • Maximize the resource utilization in outbound call center operations by using simulation modeling 
    Laas, Cornelius Petrus; University of Pretoria. Faculty of Engineering, Built Environment and Information Technology. Dept. of Industrial and Systems Engineering (2011-05-11)
    A call center consists of different departments, various physical, intellectual and human resources and the data is managed by an ERP system. Cell C makes use of the C-Advance ERP system in their call centers, and this ERP ...