mirage

Browsing by Author "Habtezion, A.Y."

DSpace/Manakin Repository

Browsing by Author "Habtezion, A.Y."

Sort by: Order: Results:

  • Gouws, Daan G.; Habtezion, A.Y.; Vermaak, Frans N.S.; Wolmarans, H.P. (Hendrik Petrus) (Faculty of Economic and Management Sciences University of Pretoria, 2006-09)
    This paper reports evidence of a direct relationship between employee satisfaction and customer satisfaction as they are linked in the balanced scorecard. The objective was to propose a framework that shows the linkage ...